Cloth Nappies Nappy Accessories Nappy Wallets and Bags Baby Carriers and Slings Shoes and Clothing

Beetle Bugz Australia endeavours to provide our shopper with a pleasant online shopping experience. We recommend for customers to chose carefully because we can refund and exchange faulty items in our 3rd party lines, but no returns are permitted where the buyer has changed their mind. In our Love Bugz line however, we understand that people need to be able to touch and feel the items and as we distribute these ourselves, we allow customers to return their products if clean and un-washed.

With all products supplied by Beetle Bugz Australia, manufacturer warranties and existing statutory conditions apply, and are not superseded or overwritten by these Terms and Conditions. You may visit the ACCC website at www.accc.gov.au for additional information on your consumer rights.

The products listed on this website show a general product picture from the product manufacturer which may vary slightly to what is actually received therefore, reported cases of minor variations and differences to what was shown will not be covered by warranty. Further Terms and Conditions of Sale can be obtained from Beetle Bugz on request. 

Warranty on Love Bugz Products

At Beetle Bugz exceeding your expectations is our number one priority, so please contact us with any questions or concerns you may have! Our base warranty on all Love Bugz Products is subject to the following Terms and Conditions:

Beetle Bugz offers a three-month full warranty on the workmanship of all our products. This warranty covers manufacturing faults or defects such as loose elastic, burst seams, frayed material, broken snaps etc. Our warranty excludes the following: 

  •  Normal wear and tear
  •  Leakage or smell problems 
  •  Faults resulting from improper use or care

Products must have been cared for according to our instructions, a copy of which is included with every purchase. Following our assessment, we will repair or replace the products at our discretion. Refunds are not available on warranty claims. Faults that are deemed to have occurred as a result of misuse will be returned with suggestions for how to better care for your products. Replacements will not be provided for stock that was damaged by the delivery service or customer. Please Return items with the list of required information to the following address.

 Beetle Bugz
 92 Brenchley Drive

Should you find any faults with our product on arrival, please notify us within 7 days of receiving your order. Please include the following information with your return:

Invoice/Receipt No:
Date of Purchase:
If purchased from a reseller, who?
First name:
Mobile Phone:
Postal address:

Fault Description:
Frequency of washes per week:
Exact brand and name of detergent used:
Procedure you usually follow to wash and dry your products:

*Postage is at cost of the sender– to guarantee your return arrives in good order, you may wish to consider registering your post, as Beetle Bugz cannot be held responsible for any non-deliveries by Australia Post. In cases where manufacturing faults are found on new products, Beetle Bugz will also refund the postage costs incurred by the customer.